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Greetings, fellow CRMers! After removing a managed solution, have you received the following error when attempting to login to the CRM website?
If you have, look no further for the solution.
This particular error is due to a leftover sitemap reference to a deleted entity. Keep in mind that CRM will normally remove all references from the sitemap when removing a solution. If CRM is unable to do so, it will throw an error and prevent the solution from being removed. However, instances have occurred where this is not the case when removing a managed solution.
Here's how to remedy a situation like this step by step:
After reloading refreshing the browser, the sitemap was able to load properly and I was able to login to CRM as usual.
If you want to know how to modify the sitemap without using the tool mentioned above, check out our blog All About Sitemap Editing in CRM 2011. If you need any additional help with the above steps or would like us to fix it for you, please do not hesitate to reach out to our support staff.