In this blog, we highlight a lesson learned when we used a Dynamics 365 Customer Engagement online data source connector, called Instance Web API, for Power BI reports.
The Outlook Client for Microsoft Dynamics CRM keeps your users' inboxes from becoming silos of information that are accessible only to the user. One of the features of the Outlook Client is that it automatically syncs all the CRM contacts that user owns and creates contacts in Outlook. This automatic CRM to Outlook syncing can be a problem if the user owns thousands of CRM contacts. It can cause duplication if those contacts already exist as contacts in their Outlook. Once you configure the Outlook Client, it starts pulling the contacts down. Yikes! Can this be stopped? Yes.
Here are the high level steps of how to stop the madness of 20,000 unwanted contacts in your Outlook once you've installed and configured the Outlook Client:
I'm going to assume you know how to install and configure the client. The important part of this blog are the final three steps.
STEP 1: STOP CRM TO OUTLOOK SYNCING
Here are the details. You've just completed the Configuration Wizard and are ready to launch Outlook. WAIT! Go to Diagnostics first. Following the steps below disables the filters for all the activities and contacts the client is designed to bring into the user's Outlook. This allows you to access Outlook without triggering a synchronization, giving you time to stop the filter that dictates what contacts will be brought into Outlook. You'll have to return here to turn the synchronization back on once you've disabled the Contact filter.
**NOTE: Turning this off does not stop users from being able to use the track functionality!**
For Windows 8 and 7 you can find Diagnostics by:
For Windows 7 it can also be found by traditional means
The Microsoft Dynamics CRM Diagnostics window should appear. This is where you disable the synchronization process before opening Outlook.
STEP 2: DISABLE OUTLOOK CONTACT FILTER
The next step is to disable the Outlook Contact Filter. This can be done for both Outlook 2010 and Outlook 2007. The filters are the same, but the path to them is different:
If you have Outlook 2010 installed, click File menu | CRM | Options
STEP 3: RE-ENABLE OUTLOOK SYNCHRONIZATION IN DIAGNOSTICS
In order to make sure the CRM activities synchronize with Outlook, you must enable the Outlook Synchronization in Diagnostics.
Keep in mind that not every user will want to stop their CRM Contacts from syncing with Outlook. This means they might like to understand the interaction better. Check out this timeless blog on knowing the rules of the Dynamics CRM and Outlook Contacts interaction.